Email scheduling: Schedule emails so they’re always sent and received at the exact right time.

Conversations inbox: Create a shared inbox where all chat conversations and emails come together, and all team members can access. Extremely useful for the collaboration between teams, so your sales reps see what issues their customers had. The free Service Hub lets you create 1 shared inbox.

Team email: Create a shared email address that everyone of your team can access. Incoming emails can automatically change to tickets or send to the shared inbox.

Calling: Call contacts through your HubSpot account. Phone conversations can be automatically recorded and are logged on the contact record. With the free Service Hub every user can call up to 15 minutes each month.

Snippets: Change frequently used text into reusable snippets, so you can create emails in no-time and answer questions asked in the chat quickly. The free Service Hub lets you create 5 snippets.

Email templates: Save your best performing emails and reuse these in the future. Share them with your team, so your communication stays consistent and you can help your contacts even faster. The free hub lets you create 5 email templates.

Meeting scheduling: You never have to endlessly email back and forth again with HubSpot’s meeting planner. Send contacts a link to your meeting page that shows a calendar showing the data you’re available. Ask additional questions, so you are always prepared when going into a meeting. The free hub lets you create 1 personal meeting link and it will show HubSpot branding.