The millennial generation is increasingly present in the workforce as employees, clients and bosses. This group is very switched on technologically “ and expects a certain level of digital services and interaction in the workplace. Adoption of digital solutions is crucial for staff retention as well as business efficiency. Making Tax Digital (MTD), for example, is around the corner and will pose a real challenge to a large number of firms that aren’t prepared for it. Businesses that fail to make the necessary plans and investment to ensure they will be compliant by 1st April 2019 risk facing penalties not to mention falling behind the curve.
However, the successful digital mindset is not solely focused on new technologies. It also values human engagement and emphasises the importance of strategy and culture. To get the most from technology, accountants need to strike a balance. Think about it: if you just use technology to automate compliance, what are your clients really paying for? You need to demonstrate value-added services and ascribe them the same level of importance as digitally delivered efficiencies.